Integrated service designed to maximize the net operating income of assets through our market knowledge and experience

• C&W to conduct, on behalf of the Client, all lease renewals and new lettings within the Client's portfolio
  (in-house local asset management team)
• C&W to monitor the commercial real estate market and to provide the Client with constant market information related to the current market conditions
• C&W to organize a centralized data-centre, including all lease information etc., to be made available
  to the Client
• C&W to assess the re-positioning of the Assets and to advise the Client on the future profile
  of the development
• C&W to assign dedicated personnel to the Client's Assets
• Landlord's/Tenant's Representatives

• Preparing management plan for the property
• Preparing "Tenants' manual" and "House Rules"
• Maintenance of documentation 
• Follow up of insurance claims
• Follow up of breaches of warranties
• Administrating tenants' requests
• Control of the fulfillment of lease obligations 
• Arrangement and control of tenant improvements
• Organizing move-out and move-in process

• Organizing and supervising of service contractors
• Co-ordination of technical contractors
• Supervision of technical works carried out by contractors and subcontractors for daily technical maintenance of the property
• Organizing of all required repairs, renewals and maintenance works for the property
• Organizing and supervision of all required periodical inspections of the property

• Issuing invoices (including indexation and interest notes)
• Strong cash collection procedure (above 90% of collected amounts)
• Collection, monitoring and adjusting all securities required by lease agreements 
• Preparing annual service charge budget and capital investment budget
• Monitoring Budget comparison on actual versus projected
• Preparing annual Service charge reconciliations according to lease agreements
• Liaison with accountants & bookkeepers 
• YARDI software

Reporting is an important instrument in planning, monitoring and evaluating the efficiency of real estate management. An extended reporting system enables the owner to have quick access to all the real estate information and data and to analyse them in order to determine whether the requirements set have been met.

In addition to standard documents we also prepare special reports tailored to the client's needs
and expectations.

• SLA (Service Level Agreements) - concluded with contractor
• KPI (Key Performance Indicators) - Enables the Property Manager to be measured off the direct investment performance of the property
• Defined and implemented policies & procedures
• SAP Property Management Software

• Fit out coordination
• Recycling
• Moves and changes
• Catering
• Any on demand (dry cleaning, car wash)
• Tenants liaison
• Organizing events for clients / marketing support